Comment by tdb7893

Large companies obviously are happy to screw their customers in various ways but I've had pretty good luck with smaller and especially more local businesses. I once had a jeweler gift me an ultrasonic cleaner when I asked them how best to clean a difficult to clean ring (presumably they had recently bought a new one).

Caring about the products they make and their customers seems like sorta the default for most people but large companies learn apathy eventually (or maybe it's mostly the companies that prioritize growth this way that become big). I wonder if less top down control at companies (especially by finance investors) would have them be better to consumers.