Comment by moooo99
5 hours ago
> For a while at my company, half our support engineers time went to handling random SSO issues that came up in our home built auth system.
fwiw, we also have entire staff dealing with SSO issues among our employees and users, despite relying on external services to handle auth.
A problem domain as complex as authentication is bound to habe issues of some sort. But I am not sure if I would be so fond of „outsourcing“ something as integral to my services as the access to these services
There is a trust component for sure, but a business requires assessing the value of time against revenue. I can say for our org that using an off the shelf solution like Clerk saves us time and money and we believe the risk is very small relative to the savings. Maybe the cost for you is not large right now, but when you've got 20 enterprise customers all asking for specific OIDC integrations configured with Private Link, custom domains, and private clusters, an auth solution starts looking mighty fine.