Comment by suprjami

These people are employed to serve the public and are paid by public funds. This is a socially critical job which affects people's entire lives, and in South Africa possibly their personal safety. This isn't just another coporation who needs to make line go up.

The wording of the article suggests that large parts of the documents where false and should have been caught by review, for which these two director-level people were responsible. This seems to be more than just editing which was "a bit sloppy".

I suggest if you were an immigrant whose citizenship application was denied based on an AI hallucination, forcing you to uproot and move your family out of the country against your will, you would not appreciate that and would take a different view.