Comment by eddythompson80

To give a timely example, think GitHub and what its leadership is thinking/optimizing for. Do you care if you’re down once or twice a week vs how long those down times are? What’s the KPI you’re managing GitHub with?

Current (and by current I mean the last 4-5 years) they only cared about MTTR. That was probably the only metric they measured and cared about. When a system went down it fired an LSI “Live Site Incident” (as opposed to a CRI “Customer Reported Incident”). At the time you grilled your team. Eventually you come to the conclusion that an LSI should only be measured by MTTR. MTBF is meaningless because MTBF limits your “ship new features” velocity.

You might scoff at GitHub and “ship a new feature” concept in the last 5 years, but if you’re an enterprise customer you’d know how much nonesense they shoveled out in the last 5 years. Absolute insanity of “what the fuck” type feature because customer X who is paying $$$ is asking for it type features.