Comment by ThrowawayR2

During the dotcom bubble, people didn't have as much access to the internet as today (a lot of people were still using 56k dial-up modems at ~5 kilobytes/second of download speed) so the effect of online shopping on brick and mortar stores was more of a slow erosion than a sudden collapse. There was resentment and hand wringing about brick and mortar eventually but not until, I think, the late '00s and '10s when more of the world had high speed internet and smartphones were starting to take off.