Comment by sanswork
3 hours ago
Ok so you were on an annual plan to save money and when you cancelled you had to pay an exit fee to account for the annual discount. Seems reasonable to me.
They gave you a months notice of the price increase and you didn't cancel until after it went into effect?
Shouldn’t auto renew and auto commit though.
Why? It's a subscription auto-renew is the default. As for auto-commit why would they change your subscription choices on you without you choosing it?
Because it's not the price you agreed on? Crazy what you people are willing to accept as normal.
Why are you defending obvious theft?
> Why are you defending obvious theft?
Where’s the theft?
It’s perfectly normal to have a fee for breaking a lease. And that’s what an annual subscription paid monthly is anyway. It’s a commitment for an extended period of time.
If you could just stop paying and retain the discounted rate, what is an annual subscription vs a monthly one?
Is upping the fee and automatically confirming the contract without a re-up "perfectly normal"? Seems doubtful.
Because it is not obviously theft. If you are getting a discount for making a year-long commitment, and then cancel, breaking that commitment, isn't a cancelation fee appropriate?
Is that the whole story? Or did you miss literally half of what GP said happened?