Comment by trvz

9 hours ago

I've received an email about this with the subject: "An (important) message from the founder of Infomaniak"

Putting "important" in there, even in parentheses, is highly disrespectful, as it implies the necessity to be read immediately, whereas in reality this doesn't have any impact on customers at all.

Infomaniak overall has a decent product offering, but I've noticed repeatedly incompetence and manipulative behaviour such as this from them and am considering moving away entirely.

If you claim to be ethically superior, I'll hold you to higher standards.

5 comments

trvz

mial 8 hours ago

I disagree. As an Infomaniak customer I felt that this information was important. It’s not true that it doesn’t have any impact on customers at all: this protects the customers against scenarios like what happened with Gandi [1] that another commenter mentioned.

Maybe not urgent, but important indeed. Saying that this is "highly disrespectful" and "manipulative" is exaggerated.

[1] https://linuxfr.org/users/acatton/journaux/gandi-passe-de-no...

unbrice 8 hours ago

Ah, it reads better in French I think (my native language): "Un message (important) du fondateur..."

I think you might read it as: `An "important" message from the founder...`

On this, Gemini says:

  In French text, parentheses are frequently used for
  nuance, self-correction, or an understated aside. They
  act like a slight lowering of the voice, a wink, or a
  humble qualification.

I was finding it challenging to verbalize, but I think Gemini is accurate

julenx 8 hours ago

Got the same email. After reading the subject, plus the first paragraph:

  > I'm writing to you as the founder and strategic director of Infomaniak because something important has just happened, and it concerns you directly.

My initial reaction was questioning whether the email was legit or not.

All in all the final message is great but the way it was communicated not so much.

abc123abc123 6 hours ago

Boho... go see a therapist. Love the way you added insult to injury by taking the time to write about it.

mapkkk 9 hours ago

I share the exact sentiment. I unsubscribed once I was done skimming the body of the email.