← Back to context

Comment by VladVladikoff

12 hours ago

What if the reason for their stuff being shut down was a payment issue like an expired credit card or maxed credit account? Unless I missed it skim reading their post I don’t see any information anywhere about their communications with Google.

If you have an account manager and a contract, there's zero excuse for automated suspension. That's literally the whole point of having a dedicated person. From the report:

> May 19, 22:22 UTC - P0 ticket filed with Google Cloud. Railway's GCP account manager engaged directly.