Comment by tjwebbnorfolk
5 hours ago
They have not explained WHY their account was suspended. That's the most important part, imo. Cloud Providers don't suspend entire accounts for no reason.
5 hours ago
They have not explained WHY their account was suspended. That's the most important part, imo. Cloud Providers don't suspend entire accounts for no reason.
> "Cloud Providers don't suspend entire accounts for no reason."
Maybe I'm getting old but here[1] is a HN comment from 17 years ago complaining about Google banning accounts "by mistake" and having no recourse but to post on HN and hope Matt Cutts sees it and helps, and saying "there are literally 1000s of such stories for many years all over the blogoshphere and forums" which is something I remember from HN of years ago.
[1] https://news.ycombinator.com/item?id=791004
And unfortunately nothing has changed since then regarding this.
The cloud provider in question - GCP - who also deleted a 125 billion dollar company's entire account on accident?
What company?
In May 2024, Google Cloud Platform (GCP) accidentally deleted the private cloud account and all backups belonging to UniSuper, an Australian pension fund managing over $125 billion.
1 reply →
> Cloud Providers don't suspend entire accounts for no reason.
You're joking, right?
LOL, did you woke up from the hibernation?
This is Google we're talking about. This absolutely happened many times in the past and will happen again.
Google has suspended entire accounts countless times for absolutely no reason.
Unfortunately the cloud providers also rarely if ever tell you the reason.
Not defending them. but wouldn't it be a legal nightmare if they did?
My guess would be the credit card expired....
If it were something out of Railways hands, I think they would say something like "We have not yet identified the reason for the suspension, and are awaiting a response from Google".
At any company doing Enterprise work, you don't cut off someone for non payment without Account Manager doing multiple phone calls to whoever you have contact information for, emailing everyone listed on the account and whoever opened a support ticket and maybe even putting a banner in the panel with "ACCOUNT OVERDUE, CALL US TO SORT IT OUT!"
Generally it takes 30 days past due and complete no contact for anyone before suspension.
No one pays $2m invoices with credit cards.
FTA:
> Google Cloud placed Railway’s production account into a suspended status incorrectly, as part of an automated action. This action extended to many accounts within Google Cloud. As this was a platform-wide action, there was no proactive outreach to individual customers prior to the restriction.
This might be 100% of what google told them.