Comment by thekevan

That 10 minutes is likely very normal. Possibly...

* A Google employee messes up a setting (like one of the previous incidents) triggers something that looks like a suspension is warranted and it takes 10 minutes to flow through the process to suspend.

* A Railway customer does something corrupt, or seemingly corrupt, Google's system starts limiting access and take 10 minutes to decide it should be a suspension.

These are even more likely if there is a person in the loop to approve, who obvious did not dig deep enough to see that they should not have done so.