Comment by array_key_first
5 hours ago
I don't think you're typically told why for these things, and it's mostly automated from what I can tell. The automated systems make mistakes but more importantly they're completely opaque. Nobody, not even Google, knows how they work exactly.
Google should know why a human accepted the automated suggestion, or if and why there wasn't any human oversight in the first place.
Google knows and wants that there is no oversight. Don't do business with any big tech, if you don't want this kind of incidents.
Google knows why there is no human oversight: because that is expensive (both in terms of the labor doing review and the ongoing fraud likely happening while the human review happens).
For big accounts, like railway, zero chance this was a handsoff fully automated ban
Really? This isn't the first time their automation took down a big customer (UniSuper in 2024) by accident. In that case the automation actually deleted the resources and GCP had to recover them.
That assumes a competent org. If this were aws, I fully believe that. At gcp it's entirely plausible.