Comment by ndiddy
4 hours ago
It takes longer than ordering with a cashier, it keeps trying to upsell you, and it's always out of receipt paper because unsurprisingly the company that isn't willing to pay a person to take orders is also not willing to pay a person to maintain the kiosks.
> It takes longer than ordering with a cashier
Depends on what you're ordering and who the cashier is.
If your order is the happy path of no customizations of a combo with an experienced cashier, it can be done in seconds, for sure. "Medium #4 with a Diet Coke", pay, done.
But if you customize your burger or ordering a lot of items a la carte and you're dealing with a new cashier that has weak English skills, good fucking luck. You'll likely need to wait for them to figure out they need to call someone over to help, have to repeat your order, and you end up spending far more time.
> it keeps trying to upsell you
Yeah, I'll agree that's obnoxious, especially when it's trying to upsell you something that's already on your order. I ordered a combo. I don't need you to add another fry.
Hmm. I’ve never really had those issues. It’s also much faster and easier than ordering with a human. I guess it does try to upsell you, but humans often do, too. And to me, it’s worth it to just click “No” in exchange for the added convenience (mostly in getting my order right).
I have had them run out of receipts, but it’s never mattered for me. If I’m dining in, the plastic number you carry to your table makes sure I get my food. And if I’m taking it to-go, they always find me anyways.
> It’s also much faster and easier than ordering with a human.
I'm not sure how that could be. I can walk up to the counter and say "Big Mac Large Fry Small Coke" faster than you can navigate the first screen of the kiosk, and a skilled counter worker can key that in and be done before I even get my credit card out.
The problem, I’m a picky eater. I never order something that simple. I always need it with “No X” or “Only Y”. Cashiers often struggle with that, even if they understand me well (which they don’t always). It’s easier for me to see everything an item comes with and make sure I’m entering my order correctly.
It's easily one of the most intuitive and straightforward kiosks out there today and you don't have to wait for one of the cashiers to notice you nor worry about them punching in your order incorrectly.
Glad someone else feels the same way! Knowing that I enter my order in correctly is the biggest win there for me as a picky eater. The cashier is just entering it into a computer anyways, so it makes sense for me to enter it in myself. I honestly wonder why more restaurants don’t do this. It’s not that hard to wrap a halfway decent UI around the system you already have.