Comment by crimsontech
18 hours ago
Totally agree, I took a very well paying job with a company doing what I enjoy doing, but the attitude of the company was very much to extract as much money from the clients as possible. We had three hour monthly call where everyone would take turns to explain how they had upsold or otherwise made money for the company that month, someone from each call would get a token award for it.
I hated it, and wrote my resignation during one of these meetings without even having a solid plan of what I would do next.
A company can make money and provide a good service and experience for clients at the same time.
I'm sure it wasn't common, but even in such a company you could "extract as much money from the clients as possible" by delivering as much value as possible. Doing things carefully, solving problems, going a little above and beyond what was expected to the point that your clients were glad to pay your billings.
Also, it's just two sides of a point of view to see something like "upselling" as pressuring clients into buying things they don't need, or making them aware of things they didn't know you could provide.