Comment by protocolture

I have a customer that had to be talked into ending support for a product they built in the 80s and provided unlimited, material cost only, repair plan for.

They replaced the product, but they kept buying the parts and updating the software for the old one. And customers were absolutely still sending back their broken ones getting at cost replacements.

It was like looking at a well engineered, thoughtfully maintained hole in the bottom of a cruise liner.