Comment by bborud
8 hours ago
Yes, this struck me as rather odd and unprofessional too. Do you really want to depend on a company where customer facing representatives can’t handle people being upset? Especially when to company has just announced changes that limit what users can do with their products.
The older I get the less I want to deal with companies that act like primadonnas and the technologies they make. This is also why I don’t do phone apps: your market access is 100% controlled by two companies that can wipe out your business overnight.
Imagine having to work with these people professionally. With real money involved. While probably not as high risk as mobile development, their customer representatives seem like real primadonnas. You’ll be happier without these people in your life.
> Yes, this struck me as rather odd and unprofessional too. Do you really want to depend on a company where customer facing representatives can’t handle people being upset?
I’m actually fully in favor of empowering customer-facing representatives to put reasonable limits on responding to customer abuse.
It should not be the job of a forum moderator to take abuse. Warning them about the rules of the forum and then enforcing the rules is forum management 101. It’s getting silly that people are attacking this person specifically for just doing their job.
> I’m actually fully in favor of empowering customer-facing representatives to put reasonable limits on responding to customer abuse.
That's not the question that was asked.
Neither calling a company's actions disgraceful nor anything else in the posts that triggered that official reply were abusive to customer service.
I actually support companies who empower their customer facing employees to enforce civility.
It means the company cares more about their employees than sacrificing them in favor of maybe getting a few more sales from angry customers.
2 replies →
When a company screws over entire segments of their customers people get angry. And they don’t get less angry when their frustration is belittled by someone how essentially says “your dissatisfaction means less to us than the words you choose to describe it”.
_Professionals_ de-escalate. This was not that.
I don’t want to register for this forum and I’m having trouble finding any kind of a sort. But are you referring to this comment?
* First, any bad language or abusive behaviour towards AMD, is not acceptable. If continued, we will proceed to block your profiles altogether.
If you are not happy with the new tier licensing flow, no one is stopping users (Students etc) to continue using the current versions of Vivado (any Vivado version prior 2026.1) and develop using free Vivado ML Standard Edition.*
If so, I have a different take on this. It could have been worded better, but I don’t think Anatoli is a native English speaker. Based upon a reply to @mkru, I also don’t think they have much visibility into marketing or if they do, they’re not very interested.
* For your specific question: Why is Linux not supported in the BASIC tier?
This is AMD's marketing decision.*
None of this is great, but English isn’t the easiest language to learn and de-escalation involves a specific speech pattern. And of everything they said in the answers I’ve found, ‘this is AMD’s marketing decision’ is the most blunt. Everything else has more information attached except for the little takedown at the beginning.
I know that’s a lot of words to say that I think belittling is a little strong. But brevity is a juicy topic… :)
> Yes, this struck me as rather odd and unprofessional too. Do you really want to depend on a company where customer facing representatives can’t handle people being upset
Typical phone CSR boilover from covid days. Most places I call these days have a message saying that they will hang up on you if you act pissy.
> have a message saying that they will hang up on you if you act pissy.
When I had some influence over customer support at a company once I set a similar expectation. We didn’t advertise it up front but if a customer was being abusive over support channels they could be cut off.
Big morale boost for customer support. Abusive customers are rare but they can think it’s their job to attack, threaten, and be uncivil. Being stuck in a position where you’re forced to placate angry man-children sucks.
It’s sad that there are so many comments here trying to attack the forum moderator for moderating the forum.
This person had no hand in the decision making. No reason to treat them as an outlet for anger.
Was the anger directed at the moderator?
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