Comment by Dylan16807
4 hours ago
> I’m actually fully in favor of empowering customer-facing representatives to put reasonable limits on responding to customer abuse.
That's not the question that was asked.
Neither calling a company's actions disgraceful nor anything else in the posts that triggered that official reply were abusive to customer service.
I actually support companies who empower their customer facing employees to enforce civility.
It means the company cares more about their employees than sacrificing them in favor of maybe getting a few more sales from angry customers.
I disagree that enforcing civility means that, especially if mkru's comments are considered too uncivil.
There were no uncivil comments in the whole thread.
Also, corporations don’t have feelings. They aren’t people. They are legal structures. No comments made were directed at moderators or employees.