Comment by Aurornis
5 hours ago
I actually support companies who empower their customer facing employees to enforce civility.
It means the company cares more about their employees than sacrificing them in favor of maybe getting a few more sales from angry customers.
I disagree that enforcing civility means that, especially if mkru's comments are considered too uncivil.
There were no uncivil comments in the whole thread.
Also, corporations don’t have feelings. They aren’t people. They are legal structures. No comments made were directed at moderators or employees.
Whether it's directed at you or not, as an employee it's still stressful AF and these people are like getting paid kinda shit wages to put up with people all day long.
I'm not arguing about whether or not this particular instance contained "uncivil comments" (do the mods have the ability there to delete the comments if they are uncivil?)...
But day in day out, on a mass level, it's such a goddamned drag, even if it isn't directed at you, it's energy and emotional bullshit. Every job has it, sometimes it's your boss or shit coworkers... But customer facing is such an awful position for the wages they usually make. Even if it's "good" wages. Even if they don't primarily face the public, but still have to engage in a secondary support role. I can't imagine what it's like to deal with this as a job when you're on the front line with an angry mob coming at you.
Again on this particular case I'm making no judgement, but it IS a stressor, regardless if directed at you, or not.
Especially in a high volume environment that probably has more incoming vectors of commentary/attack/vitriol than just the single comment thread.