Comment by cauch

It is not what I'm saying, of course.

I'm saying that if they ended up shipping the house because the house contains their new useful microwave but forget to ship the microwave independently, it is something that should decrease their reputation, it looks silly and amateurish.

Of course, I'm not saying that they should solve my problem for me. Simply, they are doing things in a complicated way either uselessly or either non-fully-honnestly.