Comment by Aurornis
2 hours ago
This argument is funny because you could have said the same thing 4 years ago: Uber still picks you up just as it did years before that, so what did all those millions spent on developer salaries get them?
Uber’s business is relentlessly confusing for people who think it’s a simple app to send an alert to a nearby driver to pick you up.
Uber operates at a scale where there are no trivial problems because even small changes can impact hundred of thousands of customers. They can also justify spending time and money on new features that only 0.1% of customers might use because 0.1% of their customers is a very large number.
Uber also has to maintain thousands of region specific rules and features to be able to operate globally, and they do it all in the same app instead of having specific regional versions (which would be a terrible user experience for frequent travelers). That alone is a ton of work the end user will never see but is core to their operation.