Comment by jreynar

I'm going to give people the benefit of the doubt here. It reminds me of the Google search phenomenon others have mentioned, which culminated in the joke website "let me google that for you." But, I don't think the cause is necessarily that people are dumb or lazy. Both are factors, but another big one is that people are overwhelmed at work. Another question coming in may not be viewed as an opportunity to learn or help a colleague but as just another task to complete as quickly as possible so the task mountain doesn't grow higher. I'd like to think that we'll eventually use AI to automate a lot of the mundane stuff at work so people have the opportunity to dig into questions from colleagues and provide real answers and genuinely have a conversation when they do. I realize that's pretty optimistic and it may take a while to get there but people stopped sending me google search results years ago. That phenomenon was relatively short-lived and hopefully this one is too.