Comment by regularfry

> I suspect that AI will fail to pan out to the same extent for the same reason why outsourcing hasn't fully panned out

My mental model for that is that outsourcing fails where the work is being done organisationally far from the knowledge needed to do it. We know that's true of teams inside organisations, there's been a lot of research on how distance in the organisational tree negatively impacts productivity. Outsourcing is a pathological worst-case of that.

The promise (promise! We're not there yet!) of AI is that I can have a cross-functional team on my laptop. Organisational distance is zero. Where previously the outsourced team has to wait for the time zones to roll round so I can answer their blocking question when I get to my email STRICTLY AFTER I have had my coffee, now it's a prompt in a chat window with a button I can click to make a choice in 5 seconds. Delay is gone, cost of delay is gone.

> The problems that will come up will be and always have been ongoing maintenance. AI is great at writing new code without a brain behind it, but once you get to the point where you need to refactor code, you start really needing someone with coding experience to guide the AI or veto it's mistakes.

Oh, absolutely. That's a minefield. Today. It will be, right up until it isn't. There are ways to set up agents and projects right now that make a dramatic difference to how this part of the picture plays out, but those will sink into the harnesses as time goes on.

But also the big problem with maintenance and outsourced teams tends to be the commercial structure around the contract. You get a Build team, who Build the Thing and then: no more features for you, anything you want to add past the original spec costs extra. They hand over to the Run And Maintain team, who get to fix all the bugs that the Build team left but without the knowledge gained from building the thing, but are scaled and located to be absolutely as cheap as the supplier can get away with so probably don't have the skill, inclination, motivation, or permission to take on any restructuring to make the bug fixing easier and they're on the wrong end of the globe so there's a 24-hour latency on any queries. It's a terrible way to set teams up, but it looks good on paper.

Again, that's peculiar to outsourcing and completely goes away if I have the same team that built the thing own the thing long-term. That's true if it's humans or AI!

> I don't think that's really fixable even with a lot better AI. It's not something that ultimately comes out of the likes of github data.

No, it's a harness problem. You need to start from a maintainable point and keep standards in place. It'll take work to get the harnesses there and it's not ubiquitous. You might also need better models, but I've already personally seen big differences in outcomes between projects that took certain steps and others that didn't; it's nothing revolutionary, mostly stuff that works for humans also works for AIs but you need to know to ask for it.

> I'm not saying that AI isn't going to make things better, btw, I just don't think we'll see a 20x improvement. Probably more like 1.5 or 2x.

I think people radically underestimate the cost of delay. I don't know if 20x is realistic for the AI itself, but I think it's not impossible once the inefficiencies of having to go to other humans is factored in.