Comment by Analemma_

I mean, I used to be - with the disclaimer that I worked at Microsoft for a while (left in 2019), there was a hot minute when Surface devices were good and on an upward trajectory to become great. Microsoft was doing interesting things with new form factors and interface devices-- the Surface Book, Studio and Dial weren't all hits, but they were some of the only noteworthy experiments in PCs-- and they actually cared about build quality in a way pretty much no other PC manufacturer did.

Then Panay left, Windows 11 has been a debacle, and Nadella seems to give zero fucks about anything which isn't Copilot or Azure, so the Surface momentum that they spent so much time building has just coasted to a complete stop. It's sad.