Comment by Krasnol

You mean

  admin

or

  Administrator

?

Horrific, people should be jailed for cyberattacks when they carelessly just give out this word.

The experiences I meant were mostly

- password reset requests (admittedly, we had a protocol even then to strictly require a "physical signature", normally meaning Fax or internal snail mail)

- medical protocols: don't wanna go into too much detail here, but:

1) Windows requires a lot of maintenance, often even hard restores, to function normally, even when sold as the UI for physical ICU monitors

2) Medical personell often is severely overworked, especially people in important, but not formally highly-qualified roles. And things like Surgery rooms and ICUs often have very slim time slots.

With the former, you should not enter into them without wearing appropriate clothing.

It doesn't prevent people working there from requesting you to finally come over and make that UEFI-Windows-Crapware-Kiosk-PC which was sold as a medical device boot... of course especially not when there is an ongoing surgery nearby. And of course, your higher-ups will be there to help you sort out these issues without violating protocols...

thankfully I didn't do careless things there and haven't witnessed IT-related disasters there. But still, I gave these examples for a reason :D

there was a healthy culture but some of the situations encountered in medical IT support should really require specialized, short-term training.

Keeping up rigorous hygiene protocols requires dedicated work by professionals, especially in a large hospital.

And the same argument can be made for account protection and user support for large software providers.