Comment by RankingMember
2 hours ago
My experience with Surfaces and, particularly, the Surface Book and its accompanying dock were such that I'd have to be paid to use one again. For example, the dock would get its own updates silently and brick itself randomly and the proprietary magnetic connector between the dock and the computer was prone to a poor connection. I remember many occasions trying to work and my screens just randomly blinking in and out. To get service we'd have to go to a local Microsoft Store, a sad replica of the aging Apple "shiny glass minimalism" aesthetic, which have since all closed so we'd have to mail the thing today instead.
Interesting. I've had exactly the opposite experience. The Surfaces I've owned (3 so far, over the last 8 years) have been much more reliable than the other Windows laptops I've used over the same time period (mostly at work). To the point I bought myself one for work and didn't bother trying to expense it because I was so happy to have a laptop I could rely on (and I could use it for personal use once it was "retired"). Not invalidating your experiences, but they've been really solid for me.
I worked with some of the people responsible for the Surface Book, Surface docks, and specifically the Surface Book's dock. These were hardware people (EEs), not software people, and this was after their time at MS. Unfortunately I don't remember specifics (both because it's been a few years, and because I'd probably have to fuzz details anyway), but... :
Docks are horrifying products. Thunderbolt docks are doubly horrifying. They ordered in every single competing dock they could find, from that era's products, and found that every last one was garbage in some way or other, usually fatally so. The Thunderbolt interface in particular, and the firmware that needed to run on that interface controller, was the source of a lot of issues. None of them were particularly intrinisc to the protocol, but the hardware available was junk and the software available was worse. They couldn't really order up a custom non-garbage IC just for a $100 accessory that sells in limited volume. (Apple, however, could and would; they'd also demand to control the whole stack. This shows.)
They were very proud they got the thing working as well as they did, even though they all knew it was still pretty much trash. It was still better than the competition. Which is sad, but what can you do?
(At least it wasn't the Wi-Fi chip. The Surface Book's Wi-Fi adapter was chosen by higher-ups as the same one used in the XBox, presumably for sourcing reasons. It is trash. Again, much blood, sweat, and tears were spilled making it work as well as it does.)
(I also have the exact circuit for the LED that lights up on the charger cable. Apparently it was a big deal, which I find hilarious.)
My absolute favorite fact about the Surface is that if the battery runs out, the Surface Dock power is unable to bootstrap it. You have to plug in a charger
Not sure if that's still the case but truly astonishing
https://support.microsoft.com/en-us/surface/surface-dock/tro...
I've used surfaces of various kinds for more than 10 years. Overall they've been significantly less troublesome than the laptops from other major brands I've had over the same period. I put this down to the dogfood eating nature of the Surface. Whoever is responsible for the sound interface driver in a Dell laptop is unlikely to be a user of that laptop and even less likely to have the capability to get Dell to ship a fixed version. Microsoft however I suspect uses Surfacen extensively in house. In this respect it makes the Surface products more akin to Apple computers. The same is probably true for high end Chromebooks. I never used a dock, fwiw.
A couple anecdotes from me:
A (quite large) company that I worked for stopped offering surfaces to employees after the average lifetime over the 3 years they offered them was under 1 year. We even had a terrible batch of Dells at the same time that still handily outlived the surfaces.
Small sample size (N=3) but, nobody I know that works at Microsoft uses a surface or any other Microsoft branded laptop.
> Whoever is responsible for the sound interface driver in a Dell laptop is unlikely to be a user of that laptop and even less likely to have the capability to get Dell to ship a fixed version
Oh boy, don't get me started on Dell haha. Sure, they've got a better service model (people come to you), but at least in my experience they contract with service people who service multiple brands who can't help but shit-talk Dell. Not very confidence inspiring, particularly when the cause of the issue ends up being a connector not being fully plugged in from the factory.
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