Comment by RankingMember
6 hours ago
My experience with Surfaces and, particularly, the Surface Book and its accompanying dock were such that I'd have to be paid to use one again. For example, the dock would get its own updates silently and brick itself randomly and the proprietary magnetic connector between the dock and the computer was prone to a poor connection. I remember many occasions trying to work and my screens just randomly blinking in and out. To get service we'd have to go to a local Microsoft Store, a sad replica of the aging Apple "shiny glass minimalism" aesthetic, which have since all closed so we'd have to mail the thing today instead.
I worked with some of the people responsible for the Surface Book, Surface docks, and specifically the Surface Book's dock. These were hardware people (EEs), not software people, and this was after their time at MS. Unfortunately I don't remember specifics (both because it's been a few years, and because I'd probably have to fuzz details anyway), but... :
Docks are horrifying products. Thunderbolt docks are doubly horrifying. They ordered in every single competing dock they could find, from that era's products, and found that every last one was garbage in some way or other, usually fatally so. The Thunderbolt interface in particular, and the firmware that needed to run on that interface controller, was the source of a lot of issues. None of them were particularly intrinisc to the protocol, but the hardware available was junk and the software available was worse. They couldn't really order up a custom non-garbage IC just for a $100 accessory that sells in limited volume. (Apple, however, could and would; they'd also demand to control the whole stack. This shows.)
They were very proud they got the thing working as well as they did, even though they all knew it was still pretty much trash. It was still better than the competition. Which is sad, but what can you do?
(At least it wasn't the Wi-Fi chip. The Surface Book's Wi-Fi adapter was chosen by higher-ups as the same one used in the XBox, presumably for sourcing reasons. It is trash. Again, much blood, sweat, and tears were spilled making it work as well as it does.)
(I also have the exact circuit for the LED that lights up on the charger cable. Apparently it was a big deal, which I find hilarious.)
I've been using the Apple USB-C multi port adapter thing since I got one free from a previous job, it seems overpriced since I can see a lot of similar ones much cheaper from competitors, but I've also never had an issue with it in any configuration on any device including non Apple ones. While I regularly see people having issues with the cheaper ones from Dell or Amazon sellers. So maybe you really are getting something extra when you pay for the Apple one.
My team (Microsoft Band) discovered the reason why the surface's keyboard sometimes wouldn't work when connected. There was a hardware bug in the cortex MCU the keyboard used involving waking from deep sleep. One of our FW engineers spent several months figuring it out and eventually reported it to the manufacturer, and to the Surface team. IIRC it was something about wake on interrupt in a specific deep sleep mode and also something around timing.
It was a rather nasty bug. Firmware is full of nightmare scenarios like that.
The fact they are stuck with the concept of a dock being something the computer needs to physically sit in is just funny to me. I have a "dock" for my MBP that is just a little box that everything connects to that doesn't leave my desk. When I connect my MBP to it, I just plug in the single cable to it. If the cable goes bad, it hasn't in the 3+ years of use, I would just swap out the cable.
I’ve been doing this for about a decade with thunderbolt 2 then 3 (and backwards compat with 4).
I’ve had one cable begin to fray in all that time (a thunderbolt 4 caldigit cable). It swapped it out for an Apple cable and kept going.
I’ve used OWC docks, which aren’t known to be the best, but have worked great for charging, usb, Ethernet, FireWire, display (both over daisychained thunderbolt and display port), and SD cards. The only thing I have used them for extensively is audio. My monitor is a Thunderbolt 2 monitor with USB breakout. In between it and the dock is a two drive SATA enclosure.
I recently threw an extra Thunderbolt 3 dock I had on a USB-4 mini computer running Linux and it worked without any issue.
I’m sure there may be things that don’t work well, but its worked for me. I even wrote an app to have a global hot key to eject all my attached disks (DriveLight). Press the key combo, wait for the eject sound, pull the cable and go.
> They ordered in every single competing dock they could find, from that era's products, and found that every last one was garbage in some way or other, usually fatally so.
It is so hard to believe that when more than 1000 employees at my employers are also using at least one dock (Dell and Thinkpad both) and using them very well.
We are talking about a situation some years past. I member there were USB docks that if you had them attached to external power and ethernet, but not a laptop, they'd instant-kill the network by sending garbage frames that would cause switches to fault off.
Only around 2024-ish the situation with USB and TB docks seemed to stabilize.
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> It was still better than the competition
Plenty of cases where Surface isn't. Microsoft like to think they can make hardware but they're no better than other OEM and it's clearly not a focus for them
Microsoft has built some good hardware over the years. The problem with this is that it runs windows. The hardware is probably nice.
When I worked at Microsoft (years ago), some employees had Surface laptops. They frequently had issues where the laptop just wasn't working right and required rebooting, at the start of a meeting where they wanted to connect the Surface laptop to a projector. Always the Surfaces, never the Lenovos. One of the Surface things split into two parts, the screen (containing the actual computer) and the keyboard. There was something weird about connecting and disconnecting those parts, some motorized docking/undocking mechanism, that caused problems.
Then Microsoft had the episode where some of their Surface hardware would not reliably stay in sleep mode and cooked itself while being transported in a bag. At the time, Microsoft tried to excuse this by claiming that "a fundamental Computer Science problem" needed to be solved to fix this issue. Strange how other manufacturers could do this without overcoming unsolvable problems in frontier CS research.
While I'm usually a die-hard Microsoft fanboi, I have concluded that their Surface line is terrible.
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clearly they werent mechanical engineers - the dock bent my pro-3 and shattered the screen
the clamp around setup was a very poor choice
Not an EE but I'll add an anecdote as a user.
I went through a period of using a Macbook Pro with a dock. At the time the best option seemed to be the Caldigit TS3. It's a sleek device but luckily someone else was footing the bill because:
- 3 of them failed on me. THREE;
- You really learn how bad cables are. I got in the habit of ordering 2-3 at a time because experience taught me that at least 1 of them would be bad or die;
- It exposed just how bad the USB-C situation was (and still is). Is this just a power cable? Or you want data too? How about an alt mode so you can do DisplayPort passthrough? Well good luck with all that. There's no cue that the cable can do any of that. And if a cable can, it's typically 3 feet or less in length, expensive and prone to failure.
A lot of people don't know how complex a modern USB-C or Thunderbolt cable really is. It typically has a chip in each end of the cable. So the failure mode is not just the cable, it's the two chips as well. Bend or twist the cable too much. Gone. Damage the head of the cable. Gone.
Oh and USB-C is made more complex because it can be plugged in either way. The cable and the chips at either end and the controller on either side need to be able to seamlessly handle all 4 combinations (or 2 of the cable is truly symmetric pin-wise; it might be, I'm not sure).
I hope that this tech is more stable now but I honestly doubt that it is.
I'm reminded of an old quote I heard (not sure from who) that said we went from a world where no cables fit but if they did, it worked, to a world where the cable always fit but nothing works. That's USB-C in a nutshell.
Docks have to handle a lot of bandwidth. Even passthrough requires bandwidth. It's a nice idea but it's a hard problem.
I’m a little surprised to see how much trouble people in this thread have had with the Cal Digit TS3.
Mine works pretty well — have used it with three Intel MacBooks in the past and now currently two different Apple Silicon MacBooks.
One of the Intel MBPs did not like it. Would reboot every time I unplugged it from the dock. I blamed that MacBook for that one, since nothing else was ever a problem. I sent every crash report to Apple, along with some choice words that my $2,500 MacBook should be able to handle connecting to a very commonly owned TB Dock. Eventually they did fix it and it stopped being an issue.
Has ended up one of the more reliable pieces of tech gear in my life, especially given the absolute mad complexity of TB3 behind the scenes.
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My absolute favorite fact about the Surface is that if the battery runs out, the Surface Dock power is unable to bootstrap it. You have to plug in a charger
Not sure if that's still the case but truly astonishing
https://support.microsoft.com/en-us/surface/surface-dock/tro...
To be fair, my MacBook Pro had the same issue - if the battery was dead, charging via USB-C wouldn't work, it would need the MagSafe charger. Presumably because the USB controller needs power in order to negotiate power delivery.
Never had this issue with any of my MBP. I never even have magsafe available, couldn't tell you where a USB-C to magsafe cable is in my house if my life depended on it.
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I had a similar issue with the Nikon Z5 full frame camera. It can be charged via the built-in USB-C socket only if the battery still has some charge.
If the battery is fully dead, you have to remove it and charge it using the separate battery charger.
That means you can't travel with only a USB-C cable.
there is a hidden paperclip button you can unlock it with
MacBooks recently had this bug that you had to connect it to LAN in order to initialize it, or return it to the shop. It's not all perfect in Apple world.
Still, Windows is a problem here. I wonder what the monthly fee is to get rid of the ads?
Interesting. I've had exactly the opposite experience. The Surfaces I've owned (3 so far, over the last 8 years) have been much more reliable than the other Windows laptops I've used over the same time period (mostly at work). To the point I bought myself one for work and didn't bother trying to expense it because I was so happy to have a laptop I could rely on (and I could use it for personal use once it was "retired"). Not invalidating your experiences, but they've been really solid for me.
Thunderbolt docks being absolute dogshit is universal across the market, it's not limited to one manufacturer.
Apple doesn't have this problem because they don't even make docks they're so problematic. Enjoy dongles, Mac users.
Modern docks usually run their own internal OS and require frequent reboots to even attempt to appear stable.
The worst part is most use docks to get Ethernet, but docks nearly universally use low quality USB Ethernet controllers internally (vs PCI) making the whole exercise rather pointless.
Counter-point the Surface Studio was one of the best PCs for drafting and design we've ever owned.
and love the 3:2 monitor aspect ratio
Yeah that was really the cherry on top. Just sublime to use.
I've used surfaces of various kinds for more than 10 years. Overall they've been significantly less troublesome than the laptops from other major brands I've had over the same period. I put this down to the dogfood eating nature of the Surface. Whoever is responsible for the sound interface driver in a Dell laptop is unlikely to be a user of that laptop and even less likely to have the capability to get Dell to ship a fixed version. Microsoft however I suspect uses Surfacen extensively in house. In this respect it makes the Surface products more akin to Apple computers. The same is probably true for high end Chromebooks. I never used a dock, fwiw.
A couple anecdotes from me:
A (quite large) company that I worked for stopped offering surfaces to employees after the average lifetime over the 3 years they offered them was under 1 year. We even had a terrible batch of Dells at the same time that still handily outlived the surfaces.
Small sample size (N=3) but, nobody I know that works at Microsoft uses a surface or any other Microsoft branded laptop.
> Whoever is responsible for the sound interface driver in a Dell laptop is unlikely to be a user of that laptop and even less likely to have the capability to get Dell to ship a fixed version
Oh boy, don't get me started on Dell haha. Sure, they've got a better service model (people come to you), but at least in my experience they contract with service people who service multiple brands who can't help but shit-talk Dell. Not very confidence inspiring, particularly when the cause of the issue ends up being a connector not being fully plugged in from the factory.
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I remember these issues from earlier Surfaces. I was not impressed. Latest ones are pretty dope tho, IME.
I also had a bad experience, but I'm willing to throw all that out of the window after seeing that it had 128 unified memory on a CUDA enabled device. This is an AI native dream machine from what I can tell. I'm almost obligated to buy one.