Comment by sakjur

> For example a customer reports a bug, your program can't print. Oh, you say, we never even had that feature! Please post again, as a feature request.

As a sidenote, I dislike it when a vendor makes me care whether something is a bug report, feature request, or support query prior to filing it. I'm willing to make an assessment on whether the query is of a public or private (if I'm unwilling to publish publicly, sensitive customer info, potential for vuln et c.) nature but beyond that I don't want to spend any time arguing about classification.