Comment by Aurornis
3 hours ago
> These angry customers are a symptom of having more customers;
No, it's a symptom of having more of a very specific type of customer who is more demanding and difficult to please than your other customers.
When you don't officially support Linux, the Linux users are not surprised. It's normal for them. They find other ways to use the product.
When you do announce Linux support, you open Pandora's box of complaints. They're extra angry that you claim Linux support but it doesn't work perfectly on their unique combination of laptop, distro, display protocol, and window manager.
You gained a small number of happy customers, but picked up a disproportionately large number of angry, vocal customers in the process.
You start with 'no', but rather than disagree, you've effectively restated my comment.
I wasn't looking to anger you, just to provide a different lens in which to view the situation.
This is when you say "We support Ubuntu", and honestly that's fine.
Indeed. You make anything past that the customer's problem. I have a few Ubuntu apps that needed a bit of jiggery-pokery to make them run on not-Ubuntu.