Comment by projektfu
6 hours ago
Picking up Jira tickets could be a good way to accomplish the other goals. Suppose the ticket has a request from a user you don't chat with, it's a good time to go chat with them. Maybe you don't understand a part of the code base. Looking into a Jira ticket related to that part gives you a reason to read through it. If there's lots of tickets related to a subsystem, you might have a conversation with the product owner about what direction they're taking it. What you might not want to do is accept responsibility for the ticket until it's time to actually hammer it out.
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