Comment by cm11
6 days ago
This feels too soft. Each of these things has truth in it, but isn't some of this self-created? Where are these shit sandwiches coming from? A lot of these problems are the result of overpromising, breaking rules and skirting regulations, underestimating the difficulty of things they have no expertise with, asking people to solve problems with no resources, hiring more chefs rather than more cooks and dishwashers, of mismatches between good profitable product and exec exit. The idea that it makes sense for the CEO's (or really any leader's) core competency to be absorbing drama and pain is something we should think more about. Sometimes you hear that a good manager blocks and shields for their team, you have to wonder why the team always needs so much protection from their own company and processes.
in a team of 10, you can know everyone's current work, their thoughts on it, etc. in a team of 100, you can maybe know everyone's name, if you're lucky. you probably have an idea of what their group is working on. in a team of 1000, you will not know most of the people who come to you with problems. A room of pale faces, all very emotional about one thing or another. they've had a long hard battle just to speak to you, and care very much about what you do, but you've literally never met them. Of course, you have subordinates, and in turn they have theirs. But how can you accurately diagnose problems in that chain? they are only telling you what you want to hear, problems may be their fault, they may but their subordinates fault, it may be a business reality, you barely have any way to know. All you know is you have another meeting at 3, and then at 4, and then at 5, and all of them will be full of people you don't know who potentially emotionally care very much about every word you say, for good and for bad.
I don't hold much empathy for higher-ups, for other reasons. But its clear to me man was not meant for this. Large orgs are almost destined to be dysfunctional, as they move beyond "you have to study hard and make a real effort to remember everyone" to "no matter how much you try it is literally impossible to remember everyone, more people are being hired and fired each day than you can keep up with"