Comment by Uncle_Brumpus

That hit me, too, specifically thinking about my current gas/electricity provider. I have not heard one single piece of positive feedback from the public, and there's only ever problems. I feel like that's a pretty universal experience here. Even outside the scope of websites, it holds so very true.

Personal anecdote: Recently they were updating everyone to "smart meters" on the gas lines. They needed me to be home so they could enter my apartment and bleed the gas out of the line by turning on the stove prior to replacing the meter. I played phone tag with them for 6 months, setting up countless appointments, and nobody ever showed up, the meter remains un-upgraded. At the same time, I have received weekly phone calls and monthly physical letters stating that if I don't upgrade the meter, my gas will be shut off. I just moved, so the new tenant will have to deal with it now.