Comment by pmontra
8 hours ago
Giving up is a wise choice: there are so many other sites to interact with. On the other side they have only one refrigerator.
8 hours ago
Giving up is a wise choice: there are so many other sites to interact with. On the other side they have only one refrigerator.
I wish I could convince my grandmother of this.
"Why did the bank change the layout? I want the old one back!" - Don't like it? Change bank then. That's what I did.
I get that changing to another bank is a big unknown, but it's probably still worth it to show your displeasure. Plus her bank are morons when it comes to several other things.
The problem with changing banks to search for a ux you like is that it's not easy to see the ux before you've invested in signing up.
My main bank changed their UX not too long ago, and I liked the old one better, but the banks I've signed up for since are even worse. I signed up with them for other reasons though, so I put up with them because it's worth the pain. It does make my main bank look better though --- mobile style on desktop is annoying, but at least I can easily find everything I need... And it's not really their fault there are seven different options on the transfers page (including my favorite: same day transfer vs next day transfers... at one point same day transfers had a fee but they don't anymore so from a user perspective, it's the same thing but you can have it slower if you want...)
Also, signing up for a new bank these days is an exercise in KYC frustration. And then you can't actually transfer your money and use it, because banks responded to the dumbass check fraud that was being promoted on social media by limiting new accounts.
> The problem with changing banks to search for a ux you like is that it's not easy to see the ux before you've invested in signing up.
I agree. Better to deal with the devil you know rather than potentially one you don't.
Thankfully, I switched to a bank with a UI that was known good going by all the chatter I'd heard, but that's not really something you can guarantee to know. And even if you do know, if the rate is drastically worse at that bank than any of the others', then that's kind of moot.
Yeah. We grown being trained to solve those small puzzles that are websites and apps, so we learned _how they are projected_, not how they work.
I mean, we learn that a enroll is normally a flow. Flows have steps. So if you came to the end of the flow and the finish button is gray, you think.
Hum… I'm used to flows. This is a multistep flow. Flows normally need me to fulfill some small checks and won't let me proceed between steps if something is missing. But some won't. Maybe this is one of those? Some flows have warnings in the end, some have next to the thing missing. I don't see any warn in the last screen, so I'll go back every step and check field by field for errors. That'll probably do.
This is the model you have in your mind, of how a website or an app works.
People that came to computers, apps and websites later in life didn't learned the puzzles.
Next time I have trouble checking in on an airline site I’ll remember that there are so many other sites to interact with that whatever I was trying to do probably doesn’t matter.
I wouldn’t sweat the broken fridge either though, there’s so many other electrical appliances in the house to use.
Is entirely context dependent. I can agree in some scenarios but when it’s a utility or gov site that I can’t really avoid it’s less straightforward.