Comment by alok-g
6 hours ago
>> There should always be a way for tech-illiterate people to ask someone, and fill their forms
Isn't that more open to fraud and abuse though by the "someone" whether that is a gov employee or otherwise.
6 hours ago
>> There should always be a way for tech-illiterate people to ask someone, and fill their forms
Isn't that more open to fraud and abuse though by the "someone" whether that is a gov employee or otherwise.
If it's a government employee (as it should), it shouldn't be open to fraud and abuse, no. There should be a trail of what happened
Yes, there 'should' be a trail. And there's someone and a process to check that trail. And a process to find the issues, correctly so, and fix, and do all that on a timely basis, and reimburse the person for damages, ...
PS: I have actually suffered through some of this, badly so, though in an unrelated setting.
It comes back to which system is more robust/mistake-proof and more practically recoverable.
Sure, but that's how Governments worked for decades before widespread access to laptops / mobile phones...