Comment by MaKey

Having proof is not always enough. I had a bad experience with a shady used car salesman and my review was removed by them. I appealed, nothing happened. I deleted the review and put up a new concise one with proof. It wasn't published. The appeal was eventually successful but my new review still not published. I appealed via arbitration, which was decided in my favor but the review is still not published, as their decision is not legally binding. So Google rather pays hundreds of Euros in arbitration fees than publish my honest review. In the arbitration process they said that because I deleted my first review there is nothing they could do, which to me is nonsense. Overall the Google Maps review situation is very frustrating. At least they now show how many reviews have been removed in the past year for defamation for every Google Maps listing.