Comment by JohnMakin

Not necessarily. Not every job is shipping features that are visible to customers, or even to management.

You see this pattern of "make fire, put it out, get rewarded" a lot on devops type teams, almost always by the lead (IME). Often it is very difficult to determine customer impact of these types of events, especially if monitoring/alerting is lacking (very common), and even if it isn't, often these same teams have the ability to turn those knobs any way they want anyway.