Comment by smeej

Honestly, having spent a huge chunk of my career in customer support, 80%+ of the tickets could be solved with a script and not need an AI. Just about every company has a catalog of macros for answering support tickets and once you have a good set, 80% of people just need you to send them a link to the support article where you actually already answered their question in great detail, if they'd bothered to look for it.