Comment by plantain
12 hours ago
It's an extremely un-European approach. European companies normally ignore their paid customers too from May to August.
12 hours ago
It's an extremely un-European approach. European companies normally ignore their paid customers too from May to August.
Incorrect. In europe, either july or august, is the informally agreed upon "vacation month" which means that both customers and vendors scale down and go on vacation, and work slows down to very low levels. That means you need a lot less employees than usual in order to provide for the customers that do not go on vacation.
To be fair, at least in Spain, things get really slow during the summer, basically from May to the end of August, even if "officially" everything is just "slow and closed" during August. During August, anything productive is basically impossible to get done, the months around are still slower than the rest of the year.
Of course, "European companies normally ignore their paid customers too from May to August" is factious, but there is a slight hint of truth in there, in that things generally is slower, at least in the South/West countries I'm more familiar with.
Vacation months*, plural. All project timelines were aligned to wrap up important things by the end of May. June is still operational but mostly focused on reporting, shaping and generally preparing for September when (mostly) everyone will be back, refreshed and ready for new adventures.
Time to start looking for a work visa.
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Kinda like how the aerospace industry basically shuts down for the month of December.
I mean, looking at most us company's.. What support?
ignore is not the right word.
In Poland smaller companies tell you outright: this and that person is on vacation, but plese call back in 2 weeks. Bigger companies will often ignore you and drag your problem through the vacation time.
> tell you outright
That is not ignoring but announcing a delay.
Bigger companies may have only limited number of people checking the mailboxes in july and august, that doesn't excuse not sending a small reply announcing delays but I guess they take it so much for granted they don't realize other continents aren't used to those kinds of delays. However in May and June every company is totally operational ( that doesn't mean nobody take holidays ). If you request something to one named person, that sole person can have scheduled holidays, parental or medical leave any time of the year. If it is a team mailbox, you should get an answer.
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