Comment by embedding-shape
11 hours ago
> That is not ignoring but announcing a delay.
I think maybe with the American PoV of "the customer is always right", that might basically feel like a slap and the face and being ignored. Of course, we should understand that every human needs to rest during the year, but if you don't have that opportunity yourself by law, maybe you're less knowing about that being a thing in other more modern countries?
In America we generally ensure there are multiple people who can do the job. Somebody can go on vacation no nobody will know because the backup is just as good.
Every once in a while there is an exception. Then that guy says "If your sending me to Australia I'm going to use my vacation to scuba drive the Great Barrier Reef" - and his body is never found. True story, it took months for someone else to figure out everything that guy knew.
> In America we generally ensure there are multiple people who can do the job. Somebody can go on vacation no nobody will know because the backup is just as good.
So every single business, everywhere in American, has at least two full-time employees or at least one other backup that is available when you want to vacation and the stores/businesses never close? I'm guessing the ones that don't have that (if they exists), just never have vacation, or how does that work? Sounds like a fever-dream, but I guess if that's what your experience tells you.
Not every single one. Most do though.
Stores remain open because they ensure somebody isn't on vacation and thus able to work. They sometimes give extra pay if you work a holiday (this is rare though - generally there is somebody who wants the hours/pay more than this holiday off - they can take time off a different day).
For small business (think a plumber) it is common to arrange a competitor who will take care of your emergency customers needs.
I wouldn't say "every single business", there's no universals. But there's a lot of American business owners who basically don't take vacations until they have enough staff to run things in their absence, and American culture in general treats vacations as much less sacrosanct. I usually check Slack every few days when I'm on vacation, in case something's come up I can quickly help with.