Comment by ryukoposting
14 hours ago
I'm starting to think it's wise to call a business's support line before ever doing business with them. Actual human immediately? You're at the top of the list. Phone menu labyrinth followed by a human? Ok, fine. Chatbot? Eliminated from contention.
That was a scene in The Office. The salesmen phone the cheaper competitor's customer service while on a sales call to let them see how long they would wait on hold if they needed support.
That said, I had an experience recently where the chatbot replaced the phone tree that led to a human and it was very helpful.
Chatbots seem to work fine as long as your request is on the happy path.
Call your bank to get a cashier's check? Great.
Call your bank because the cashier's check never arrived in the mail, and you need to recover the money, but you closed the account the check originally came from? Forget it.
Phone menu labyrinth is worse than chatbot in some cases. Depends on the phone menu and the chatbot.
I saw a game, where you played as a poor Soviet soldier that accidentally sent nukes to USA. To save the world, you had to navigate a phone call labyrinth to alert USA defense systems for missile interception. I haven't laughed that much in a hot minute.
https://papercookies.itch.io/coldline
Do you have a link? Would play.
At the rate that we are going. No companies would have humans at the end
You would be speaking to an AI instead of chatting with it
The issue is that companies will be acquired/cut costs