I've actually been told by my teacher friends who used to complain about too much AI that their high school students are starting to reverse course here, and are now bullying each other for actual or perceived AI use. It's become cringe.
AIUI, most of the AI usage by students is seen by themselves as cheating, and cheating is largely for the tasks that you don't care about. Which means there's likely a strong association with students of generative AI work products with "we don't care about the quality of this stuff."
Rampant use of AI for cheating is not at all incompatible with negative opinions of AI.
People in their 60s or older get confused. People in their 40s or 50s tolerate it better. Younger people hate it with a passion and will hate anything that it touches.
I don't thinks so because the ai bot will reliably give you the answers you could already get from the website to begin with and will never solve your problem. If people are calling or opening an interactive chat, this is because all automatized procedures have already failed and you are in a situation not supported by them.
I think people clicking through websites will be viewed the same as people going to the library and reading through books to research.
You just get the information you need way quicker.
Recently I had to make changes to cancel my flight. Luckily the website had an agent and I used it to cancel my flight. Didn't have to wait for an email/chat or worse call.
I even rescheduled my flight using the same website agent.
I'd tend to say that it is probably because they haven't yet crippled their AI bot with the same dark patterns (trying to make you select insurance, paid selection of seats, additional luggages, rented car at the airport) as they do on the website.
Airlines websites could be so much simpler and quick to use if they weren't designed to be full of traps.
Don't expect that edge to persist indefinitely, they are in the adoption phase.
The problem is that the agents can not be trusted to do things so at the end of the day you wade through loads of crap and they cant solve your problem because they usually only have the same powers you do.
Great if grandma doesnt know how to use a web form, fucking useless for everyone else.
Gen Z hates AI… according to https://www.theverge.com/ai-artificial-intelligence/920401/g... (and others)
If that were true schools wouldn't have a problem with AI.
AI usage is rampant.
I've actually been told by my teacher friends who used to complain about too much AI that their high school students are starting to reverse course here, and are now bullying each other for actual or perceived AI use. It's become cringe.
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AIUI, most of the AI usage by students is seen by themselves as cheating, and cheating is largely for the tasks that you don't care about. Which means there's likely a strong association with students of generative AI work products with "we don't care about the quality of this stuff."
Rampant use of AI for cheating is not at all incompatible with negative opinions of AI.
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Yes, it's a generational split.
People in their 60s or older get confused. People in their 40s or 50s tolerate it better. Younger people hate it with a passion and will hate anything that it touches.
The hate Gen Z has for AI products and companies is intense. And they will look at you like a lesser person for using any AI product.
I don't thinks so because the ai bot will reliably give you the answers you could already get from the website to begin with and will never solve your problem. If people are calling or opening an interactive chat, this is because all automatized procedures have already failed and you are in a situation not supported by them.
I think people clicking through websites will be viewed the same as people going to the library and reading through books to research.
You just get the information you need way quicker.
Recently I had to make changes to cancel my flight. Luckily the website had an agent and I used it to cancel my flight. Didn't have to wait for an email/chat or worse call.
I even rescheduled my flight using the same website agent.
It's just way more convenient.
I'd tend to say that it is probably because they haven't yet crippled their AI bot with the same dark patterns (trying to make you select insurance, paid selection of seats, additional luggages, rented car at the airport) as they do on the website.
Airlines websites could be so much simpler and quick to use if they weren't designed to be full of traps.
Don't expect that edge to persist indefinitely, they are in the adoption phase.
1 reply →
The problem is that the agents can not be trusted to do things so at the end of the day you wade through loads of crap and they cant solve your problem because they usually only have the same powers you do.
Great if grandma doesnt know how to use a web form, fucking useless for everyone else.