Comment by wcfrobert
10 hours ago
People say jobs with the "human touch" will stay relevant after AGI. And I'm like have you seen customer service? I can't even find the phone number anymore on amazon
10 hours ago
People say jobs with the "human touch" will stay relevant after AGI. And I'm like have you seen customer service? I can't even find the phone number anymore on amazon
Whats implied there is that the "human touch" will become a luxury.
I have a hard time seeing a future where retail doesn't bifurcate even further into ultra low margin, happy-path optimized megastores and concierge-style high touch boutiques. Places like Crutchfield that split the difference nicely seem to be a dying breed.