Comment by Evil_Saint
16 hours ago
I definitely prefer phone trees the ai agents. Something that has never made sense to me is why we even need most of the phone trees. Could they not just have separate numbers? Billing is X num. CS is Y num. Save the human species minutes for every fucking call.
I realize the decision makers have been prioritizing the opposite. Making calls take as long as possible but I have no idea what is incentivizing them to do that.
Phone numbers cost money, and customers now have to look up 5 different numbers and will inevitably call the wrong number…. Have to wait, get the right number, then call and wait again?
> Could they not just have separate numbers?
That's what they actually are, you just get an interactive type through for selecting your number. You can just type it all at once if you already know it.
They're just filters to see if you actually need help. "They're willing to sit here for 4 minutes listening to prompts and hitting buttons, they must need help" because as we all know, in most cases it doesn't matter which sequence of numbers you press, the same person is going to answer the phone, or same group of people.
Honestly, sometimes I just hit buttons till I get a human on the line...