Comment by HEmanZ

Really? The modern ones I’ve run into lately are like 100x better than the old flows. “Press 1 for sales. Press 2 to know our hours. Press 3 if you have a ticket. Press 4 to hear our website address…”.

Of course nothing beats a human with real agency at the company but like, these modern agents could be 100x better than what airlines and internet service providers currently have.