I agree. AI and some of these type of digital platforms are making interactions more efficient, maybe ..less costly but efficiency isn’t the same thing as a real connection. Instead of investing in AI/digitization maybe it's better to invest in employee training and growth.
I agree. AI and some of these type of digital platforms are making interactions more efficient, maybe ..less costly but efficiency isn’t the same thing as a real connection. Instead of investing in AI/digitization maybe it's better to invest in employee training and growth.