Comment by K0nserv

I don't doubt that's true for everyone who reads HN, but having seen the other side there are loads of people who don't make the effort and could've found their own answer in the knowledge base.

I find LLM customer service to be better than the historic dumber stuff. In those you can usually say "I want to talk to a human" and it will escalate. The customer service bots of yore were far dumber and made it harder to escalate.