Comment by mgfist
11 hours ago
> there are plenty of places where machine learning algorithms make sense, but customer service is not one of them.
I don't care about human vs AI, I just want my issue resolved. Whatever does that the best and fastest. Or even better, for there to not be an issue in the first place.
The root of all our evils, right here. We only want the fastest cheapest thing possible, without thinking about how it impacts literally everything else about our world.
They never said fastest or cheapest, they said it should resolve the issue. A fast cheap human who can't is not better than an AI that can.