Comment by nicce
11 hours ago
> I got an offer from a dealer three weeks ago and was going to order the car, then the API for the community integration got turned off. I decided to hold back and see what comes from it. Now this, which ultimately - since I am a GrapheneOS user - makes me completely cancel my plans.
Make sure that dealers know why you changed your mind.
>Make sure that dealers know why you changed your mind.
"Some nerd couldn't use their nerd phone."
What incentive does a dealer have to know or care about this?
As a dealer, it would be frustrating especially because it is so silly. Basically, if they report any of this to HQ, it would be along the line of "I am losing the sale of a whole car over some stupid app block".
I wonder what a Venn Diagram of people that use GrapheneOS and people that wish to purchase a Volkswagen vehicle looks like. As of April 2026, the operating system had approximately 400K active users. https://en.wikipedia.org/wiki/GrapheneOS
I wish that Volkswagen would care about this, but I suspect they have little incentive to do so.
Net Promoter Scores is the only thing that the marketing department cares about. So fill out that customer satisfaction survey, give them a 1 out of 5, and say why. Passives (2-4) are not even considered lol.
You could make a similar argument about voting in democratic elections. It's still important to vote.
What incentive does a dealer have to know or care why a sale fell through? Bizarre question
I'm thinking that the effort required to make that one sale in a thousand is not worth it. The 999 others didn't complain about that.
What is the risk of letting them know that someone lost trust in VW's features due to a boneheaded decision of their software group and decided not to buy that brand at all?