Comment by hydrogen7800
7 hours ago
>Make sure that dealers know why you changed your mind.
"Some nerd couldn't use their nerd phone."
What incentive does a dealer have to know or care about this?
7 hours ago
>Make sure that dealers know why you changed your mind.
"Some nerd couldn't use their nerd phone."
What incentive does a dealer have to know or care about this?
As a dealer, it would be frustrating especially because it is so silly. Basically, if they report any of this to HQ, it would be along the line of "I am losing the sale of a whole car over some stupid app block".
Net Promoter Scores is the only thing that the marketing department cares about. So fill out that customer satisfaction survey, give them a 1 out of 5, and say why. Passives (2-4) are not even considered lol.
You could make a similar argument about voting in democratic elections. It's still important to vote.
What incentive does a dealer have to know or care why a sale fell through? Bizarre question
I'm thinking that the effort required to make that one sale in a thousand is not worth it. The 999 others didn't complain about that.
What is the risk of letting them know that someone lost trust in VW's features due to a boneheaded decision of their software group and decided not to buy that brand at all?