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Comment by soared

2 days ago

That support quote is from an LLM. If you have any escalation paths (twitter, or this thread lol) there may still be a way to change it back.

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soared

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nikanj  2 days ago

Hacker News front page remains the one true support channel for all larger tech companies. The official channels stonewall you, but HN reaches people who can actually help

xtiansimon  2 days ago

> “That support quote is from an LLM…”

I don’t know what support calls their digital support systems (let’s call it “the script”), but that quote sounds very familiar—-support person following a script don’t have the access, or authority to effect change.

What’s more, if the old way is deprecated, the people with authority don’t want you to change back. There is no path to reverse the change in the hands of support.

Even if it was literally the case this is a chat response, I see no difference with most human-support CSRs.

That’s not how business is run these days—-at least that’s my experience with SaaS for small businesses.