Comment by Twirrim

I got badly burned by the Pixel 5a, but especially with Google's support. My wife and I both had 5a, and both died spectacularly right around the end of warranty period. Mine ultimately got replaced under warranty and that replacement died the same way when I was on vacation less than a year later... which they refused to repair under warranty.

They put up such a shit show and had us run through so many hoops with my wife's phone that it ended up being out of warranty by the time they agreed it was broken and needed repaired. The support experience was so painful I reluctantly let them get away with their bullshit, bought a new phone (oneplus) for my wife, and swore not to buy another Pixel phone despite having a strong preference for them and the pure Android experience.