Comment by nolok

That basic idea is what made SO attractive in the first place, compared to forums where you had to scroll through pages and pages of in-jokes and tangents and animated-GIF signatures just to try and see if there is an answer.

Where they went wrong, in my opinion, is in the implementation details.

It's mostly death by a thousand cuts: Requiring reputation to gain the ability to post comments, then having one's answers deleted as "this should've been a comment". Overeager marking of questions as duplicates, e.g. despite the equivalence between two situations being non-obvious (e.g. someone asks about data type A, and it turns out that it's a subtype of B for which an answer that applies to both exists; that should not be a duplicate, the fact that it's a subtype is the answer!). Endless other decisions like that, which wouldn't have taken any extra effort to implement correctly.

One feature they could've built that would have taken effort but also greatly helped against the common newbie complaint of "hostility" would've been a "newcomer track", which would've been more forum-like and guided them towards either formulating a good question or seeing that's it's already answered. In the latter case, some of the keywords that came up during this process should've been fed back into SEO so that future newbies would become more likely find the answer via a search engine despite using clumsy terms. I think they tried a simpler and worse version of this idea towards the end with "staging ground" but by then it was too late.

SO had great humans contributing to their platform, even as AI began to serve as the new SO for a lot of people.

Instead of going in the same direction of everyone else adding AI all over the place and trying to eliminate the humans, they could have gone the opposite direction and played to their somewhat unique strength of having a bunch of actual humans and providing a place that actually fostered human and authentic interactions. Instead, for some completely unknown reason (money), they chose to commodify their own platform. Smart.

There used to also be fun, and somewhat interesting questions to answer or discuss.

It quickly turned into simple questions and "send me the codes"

Quite some time ago, I would regularly navigate to SO's front page to check for new code golf questions. Then they moved those to a separate forum. I noticed this trend in other ways too - they slowly sucked all joy out of the site. They didn't want joy, they wanted to be a site for professionals, I guess. Now that AI has beat them in their last redoubt no one has any reason to visit.

Yeah, SO's downfall started looong ago. The community was frankly horribly managed, and its strict "no remotely duplicate-esque questions ever" policy meant that answers to common questions just got more and more outdated as time went on. It's still common to search for something, find an SO thread, and find that the only answers are from 2013. The world has changed since 2013, answers in 2026 would be different, but because the question would be the same, any contemporary attempt at asking the same question would get marked as a duplicate, so the 2013 answer remains SO's only guidance forever.

They also had the problem that easy questions would get downvoted for being too easy, and hard questions would just not get answered because they weren't seen in time by the narrow group of people who could answer so they get buried by the algorithm. Working in something of a less common niche myself (embedded Linux), I never had questions get answered. I believe the question ranking systems and moderation policies really only worked for questions about new, popular web frameworks.

It was ChatGPT which did it in, but it could've been anything. It could've been a new group of people with some clout starting a fresh new knowledge site. People were ready to abandon SO.

Reddit is on the same track. What I've noticed is that moderators have become increasingly hostile. Reddit's AI moderation, which is designed to remove AI slop, has removed multiple top contributors I used to follow on programming, electronics, bodybuilding, welding, machining, and 3Dprinting subs. And the worst part is that Reddit site admins have no idea about this. I know a guy who reckons he can get any account banned from Reddit by simply mass reporting it using residential IP providers and OpenClaw.

Good luck trying to write any helpful posts in the community anymore, someone will come along and respond with "AI."

>"no conversation please"

Good for training data I guess - pure Question and Answer. Maybe they knew the platform would die so decided to optimise for that

I just noticed that by around 2015 it had got super toxic and snippy.

Usually I’d find answers on SO. Relatively rarely I’d ask questions but, when I did, I’d always try and follow the netiquette rules of yore, and think in terms of, if I was a support engineer trying to help with this, what would I need to know?

Because I have supported products, and we’ve all seen enough bug reports and questions come in that we can tell when someone is going to be easy to help - even if they have a particularly tricky problem - versus someone who’s going to prove more challenging.

So I had this question about Elasticsearch, and it was at a time when the documentation wasn’t great, and you were actively encouraged to go on SO and tag your question to get help.

I wrote out in detail what I’d done, where I’d got stuck, what I’d read and tried to get unstuck, etc. It probably took me 30 minutes or more to pull everything together into a coherent post.

The very first comment was from some insufferable bellend saying, “Oh, so you want us to do your work for you, are you going to pay us too?” or words very much to that effect.

Literally, WTF? Why even post that? If you don’t want to help the option to simply go away without getting involved is always available.

IIRC I didn’t actually end up finding a solution via SO and instead layered some godawful hack on top of Elasticsearch to get what we needed - because I simply had other work to move on to and I’d already spent a lot of time on the problem.

But I think that was the last question I posted on SO, and maybe the last time I posted anything on the site.

As the years wore on I simply started finding it less and less useful, with often incorrect answers marked as accepted and - if you were lucky - the correct answers marked might be buried further down.

And then there’s what they wanted to charge for job ads versus how effective those ads actually were - again, this was better in their earlier years.

SO started out well - genuinely a breath of fresh air - but as time went on it felt like they thought their model was the last word in online help forums and they didn’t want to evolve to address its flaws, even if that had just been dealing with the toxicity, and the karma farming.

And so this is the result - a site that, like the dinosaur in A Sound of Thunder, is dead but perhaps hasn’t realised it yet - and, at this point, the way I feel is simply good riddance. It’s a shame, but - as you said - they did it to themselves.

Are you saying that the decline of SO can be explained by that and not AI?

I don't buy it.

> SO did that all to themselves when they decided they didn't want a community to form

SO did develop a community in a way, but it was primarily the gatekeepers and rule enforcers adopting positions of pseudo-power. They liked using the sites’ rules as a way to control conversations and downvote questions.

Every internet community I’ve interacted with that builds up a lot of rules turns into this eventually. It becomes an attractant for users who really like memorizing all of the rules and deploying them on other people.

I mean, that's literally what the site was designed for. It was not designed to be a community. It was designed to be a Q&A site.